Delivery & Export

UK DELIVERY

We have our own expert team of Indian Ocean Delivery Drivers offering a dedicated delivery service.  We will unpack, assemble and place your furniture as directed and we will remove all packaging for recycling.

Our Logistics Coordinator will contact you to personally schedule your delivery.   

We aim to deliver items we have in stock within 15 working days.  If items are not in stock, we will contact you to advise you of the estimated lead time. 

During busy periods, we may occasionally use a third-party carrier to make sure your delivery is fulfilled in a timely manner.

COURIERS

We use a courier service for the efficient dispatch of Parcel Deliveries such as Cushions, Covers, Care Products, Parasols/Parasol Bases ordered separately and other occasional pieces.  Lighting orders may also be dispatched by courier. Courier delivery should be expected within 2-3 working days and we will try to accommodate any specific delivery requests.  We will email you courier tracking details to allow you to monitor your delivery.

Delivery Charges*

All Orders*       -  FREE

* UK Mainland only (excludes Highlands & Islands (including Northern Ireland) & Crane Hire - please call us on 020 8675 4808 or email info@indian-ocean.co.uk)

Access

Please ensure that we have suitable access to the area in which you would like your new furniture positioned.  Some furniture can be assembled on site once access had been made.  However, if you have chosen large fixed pieces, please measure to ensure that the pieces will fit through your entrance or garden entrance. If you are unsure if your furniture will fit through, please use our 'Access guide'. 

Please let us know when you place your order if the delivery is above the ground floor or to a Roof Terrace.  Whilst we will make every effort to complete all deliveries, we reserve the right not to complete the delivery if access is deemed to provide a risk to Health and Safety. 

The Health & Safety of our delivery team is always our priority. Our team are required to wear steel capped protective safety boots as they are handling very heavy items. If access is necessary via the interior of your property, our team will cover their outdoor footwear with disposable anti-slip overshoes to avoid soiling your interior floors. Please don’t ask our team to remove their PPE boots as they are unable to continue with the delivery without the correct footwear. The teams also carry Hi-Vis jackets which can be worn if delivery is to a working site 

If we are unable to complete your delivery due to limitations of access, then a £100 charge may be levied.

EUROPEAN EXPORT SHIPPING SERVICE – On-line Checkout

We are delighted to offer a shipping service to all European destinations for on-line orders placed on our website. Whether you are ordering from the island of Majorca or mainland Marseilles, Antibes or Ibiza…. simply complete your European address and your international delivery cost will be automatically calculated at check-out. 

• We will always aim to dispatch goods assembled; this will vary depending on the products ordered and the dimensions of the flat or assembled goods. We endeavour to reach the optimum balance to minimise both shipping costs and assembly by our clients; however occasionally some assembly may be required.
• Items sent by Parcel Service will be delivered to your door and tracking details emailed to you.
• Larger Items may be sent by a Pallet Service and will be delivered and unloaded as close to your property as deemed safe by the driver. Please be aware that the driver will not be able to return to collect the pallet. You will receive email correspondence to keep you informed of estimated delivery.

EUROPEAN EXPORT SHIPPING SERVICE – BESPOKE WHITE GLOVE

If you prefer to receive your order via Indian Ocean Bespoke White Glove transport, delivery and assembly service. Please request a quote for our own personalised delivery service by calling us on 020 8675 4808 or email info@indian-ocean.co.uk.

WORLDWIDE EXPORT

We are delighted to handle your Export shipping to destinations outside of Europe - please call us with your full overseas delivery address and we will calculate the shipping costs for you. We can process VAT Refunds for non-EU nationals on completion of export documentation. Please call us on 020 8675 4808 or email info@indian-ocean.co.uk.

* UK Mainland only (excludes Highlands & Islands) & Crane Hire - please call us on 020 8675 4808 or email info@indian-ocean.co.uk)

CUSTOMER SERVICE

We hope you will be delighted with your purchase from Indian Ocean.   Do please inspect your furniture or items at the time of delivery, in the unlikely event of a problem, please advise our delivery team at the time who may be able to rectify it.  If an item needs to be replaced, please allow for delivery lead times.  You must notify us as soon as possible and no later than 14 days from delivery to discuss returns either by email at customerservices@indian-ocean.co.uk or by phone on 020 8675 4808. If agreed, we will arrange to collect your order.  All items, including furniture, must be carefully stored and in new condition when we collect.  A charge may be made for collection - please read our complete Terms of Sale.

TRADE CLIENTS

For Delivery & Collection charges for Trade clients / orders, please refer to our Trade Terms and Conditions, for more information please contact us by email info@indian-ocean.co.uk.